Shipping Information

Track your order

Current shipping special

When UPS Tracking Says "Billing Information Received"

The order has been shipped from our Missouri warehouse. Usually if the tracking number states "Billing Information Received", the UPS label has been wrinkled or scratched, preventing UPS from being able to scan the item. When this happens we are not able to view the progress of the package, but they are still manually sorting and shipping the package. Please contact us by email or call 1-800-298-8924 (Monday-Friday 8am-7pm and Saturday 8am-6pm Central Time) and we would be happy to tell you when you can expect delivery.

Shipping to a P.O. Box

We offer shipping by Priority Mail for delivery to a Post Office Box. We only recommend the use of Priority Mail for shipment to FPO or APO addresses. Due to postal regulations, shipping is not available on some items. We recommend UPS shipping to a work or neighbors address in most circumstances where a P.O. Box is the only valid shipping address.

Shipping to an address that is different than the billing address

We can ship orders to an address that is different the credit card statement billing address. When placing your order simply enter your shipping information on the left, under the Ship To: heading. Then if the credit card billing information is different you can fill in the section on the right under the Bill To (If Different): heading. You must provide the billing information exactly as it appears on your credit card billing statement. Please allow additional time for us to process your order due to the additional security steps required.

Order pick-up

We have a retail store located at 1507 East Hwy A, Wentzville, Missouri where you are welcome to make purchases for pickup. We do not, however, allow customer pickups of products at the warehouse locations. The warehouses are shipping locations only and product availability varies by warehouse. Your order will be automatically routed for efficiency.

Canadian Shipments

Many of our products can be shipped from our warehouse in Ontario, Canada. For all other shipments originating from the US into Canada the quoted shipping costs include brokerage fees, handling fees and duties. Taxes are not included. To check the availability of a product in the Ontario warehouse, please contact our customer service team at 800-298-8924 (Monday-Friday 8am-7pm and Saturday 8am-6pm Central Time). All prices on our site are in US Funds. Your credit card company will convert the US charge to Canadian.

International Shipments

Currently, we ship only to the United States, Canada, Puerto Rico, the Virgin Islands, Guam, and FPO or APO addresses. Both the shipping and billing address must be an address in the United States, Canada, Puerto Rico, the Virgin Islands, Guam or a FPO or APO.